Category Archives: Experience

Do brands matter in a recession

Interesting definition of brand as being about reality . How brand’s interact with everyday life, how they enhance our lives. When well formulated they are what we engage with e.g. Tesco’s “Every little help” .
Some of the more aspirational, attitudinal brands will be shaken out by the recession as demand for their product declines. The […]

Expanded media

Convergence has been bandied about for quite a number of years without anyone really nailing down a key definition. The government through BERR and DCMS have set up a “convergence think tank” to examine the effects of convergence on the consumer landscape and the wider creative economy. There has always been something about teh word […]

News International - project HAL

After working on a project for 1.5 years it is a great feeling to see it realised and garnering praise from its peers
http://www.guardian.co.uk/media/video/2008/mar/14/murdoch

“St Pancras International” what happened to the customer experience ?

Sorry this is a bit of a personal rant but what a shambles St Pancras International is.  Waiting for my returning wife and three young children in the main concourse is not a pleasant experience bordering on the farcical.

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