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+447482878079

© 2020 Pynchon Watches Ltd. Co. No. 12258678 and TM No: UK00003442911.

 

Privacy Policy - Terms & Conditions - #PynchonWatches

DELIVERY & RETURNS POLICY

Delivery Policy

UK

Shipping Option:  Next Day - Royal Mail Special Delivery Guaranteed™

 

Delivery Time*:  Order by 12pm GMT to receive your purchase the next business day.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

 

UK & Europe

Shipping Option:  Standard Shipping and Royal Mail International Tracked & Signed**

 

Delivery Time*:  Order by 12pm GMT to receive your purchase in 3-5 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

 

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Shipping Option:  FedEx International Priority (Orders of 2kg and over only)***

 

Delivery Time*:  Order by 9am GMT to receive your purchase in 1-3 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

 

Cost:  £45.00

 

United States

Shipping Option:  Royal Mail International Tracked & Signed**

 

Delivery Time*:  Order by 12pm GMT to receive your purchase in 5-7 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

 

 

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Shipping Option:  FedEx International Priority (Orders of 2kg and over only)***

 

Delivery Time*:  Order by 9am GMT to receive your purchase in 1-3 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

 

Cost:  £45.00

 

Rest of World

Shipping Option:  Royal Mail International Tracked & Signed**

 

Delivery Time*:  Order by 12pm GMT to receive your purchase in up to 25 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

 

 

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Shipping Option:  FedEx International Priority (Orders of 2kg and over only)***

 

Delivery Time*:  Order by 9am GMT to receive your purchase in 2-5 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

 

Cost:  £45.00

 

Information on Import Charges

Products delivered to some international destinations may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. Any charges associated with your order should be paid in a timely manner to avoid the return of your order to Pynchon Watches. Unfortunately, Pynchon are unable to estimate these charges and cannot offer any assistance on these processes.

 

*Pynchon cannot be held responsible for delays caused by customs processes with international destinations. Estimated delivery times exclude any such delays.

 

**Royal Mail International Signed will be selected if Royal Mail International Tracked and Signed is unavailable in the country of delivery.

 

***The total order weight will be automatically calculated at checkout.

 

 

 

Returns Policy

Pynchon accepts the return of any item purchased from the online shop, dependent on the following conditions:

 

You must notify Pynchon of your intention to return an item within 7 days of receipt by emailing info@pynchon.co.uk or calling +44 (0) 7482878079 to receive a returns reference number that must be included with the return.

The item for return must be received by Pynchon within 7 days of issue of the returns reference number.

Each unwanted item must be returned in an identical condition to that in which it was received by you, defining this condition as new, unworn, unaltered; displayed in its original packaging with all supplied papers.  For watches this includes: 

  • All packaging boxes

  • Watch wallet or watch roll

  • Dust Bag

  • Technical Notes booklet

  • Warranty Card

  • Any spare strap included in the sale of The Negotium, The Interstellar, and The Orarian models

  • Watch tool

  • Any spare links from altered bracelets.

  • Watches must be returned with the returns tag attached and fully intact.

 

Please note: Pynchon inspects all products for quality assurance immediately prior to dispatch.

All unwanted items must be returned to: Pynchon Watches Ltd. Returns, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Unwanted goods must be returned using a traceable, reliable and insured method.  The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect.  Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.

All items will be thoroughly inspected prior to any refund or exchange being made.  Disregarding original manufacturing defects where relevant: if an item is returned damaged and is in need of any refurbishment, the costs associated with any relevant repairs and/or refurbishment will be deducted from any refund otherwise due to you.

You may be eligible to exchange an item should any unwanted goods be returned in identical as received.  However, please note that Pynchon is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return.  Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other dispatch costs of the exchange item).

Returns made in accordance with these credited to the original payment method and will be made within 14 days from receipt of return.